Why Shoeless Joe's?

From back of house to front of house, from restaurant management to our corporate support centre, everyone on our team has an important role to play. We value the efforts of all team members and care about making Shoeless Joe’s a great place to work.

  • Fun, friendly atmosphere
  • Room for growth and advancement
  • Flexible schedule
  • Good work-life balance
  • Positive workplace culture
  • Management invested in your success
  • Strong earning potential
Corporate Support Centre

There are no vacancies.

Restaurant Opportunities
Full Time
General Manager
London
As a General Manager for Shoeless Joe’s you believe that good is not good enough.Competitiveness is in your nature and you are determined to provide the best leadership through consistent execution and delivery of our all our Brand Pillars – Ultimate Fan Experience,

POSITION PROFILE – GENERAL MANAGER

As a General Manager for Shoeless Joe’s you believe that good is not good enough. Competitiveness is in your nature and you are determined to provide the best leadership through consistent execution and delivery of our all our Brand Pillars – Ultimate Fan Experience, Personalized Service Model, Food that Matters, and Commitment and Social Responsibility. You live the brand with Passion, Respect, Excellence, Comradeship and Humility while providing leadership, motivation, and inspiration to your team.

JOB DESCRIPTION & RESPONSIBILITIES

The General Manager is responsible for the restaurant operations including, but not limited to, guest service, cost controls, overall profitability, staff hiring and training, legislative requirements and general maintenance. Specific roles and responsibilities are as follows:

Leadership:

  • To ensure that there are open lines of communication with all staff and managers
  • To coach and mentor all staff and managers to maximize efficiency
  • To lead by example by being a Brand Ambassador of our Brand Pillars consistently
  • To represent the company in a professional manner
  • To attend company functions and meetings as required
  • Possess strong communication and leadership qualities
  • Ensure daily shift huddles are being conducted with each shift to communicate expectations
  • To ensure a positive working environment at all times
  • Provide an energetic and enthusiastic atmosphere
  • Provide regular feedback to staff and managers to maximize productivity

Restaurant Operations:

  • Responsible for all aspects of the day to day floor management
  • Responsible for all aspects of the office and its organizational set up
  • Responsible for gift certificate and cash floats
  • Be the liaison to the Support Centre – ex. Regional Manager
  • Ensure overall guest satisfaction through our personalized service model and quality food and beverage
  • 100% execution of all tier events
  • To ensure 100% adherence to all systems, standards, recipes, restaurant cleanliness and general maintenance
  • Responsible for all audit results meeting standards; prepare action plans to maintain or improve
  • Ensure table visits are minimum 90%, own the 1st five tables of your shift
  • Ensure event calendars are being updated and communicated regularly
  • Respond to all guest comments within 48 hours
  • Responsible for all secret shop and guest survey results are within approved benchmarks
  • Responsible for Business Review results and executing 90 day Business Plans
  • Approve appropriate in-restaurant incentive programs
  • Ensure restaurant is compliant with all safe food handling, health & safety, WHMIS and AGCO requirements
  • Responsible for timely and accurate reporting to Support Centre
  • Ensure all company records are easily accessible and organized

Cost Controls & Profitability:

  • Responsible for overall restaurant budgets, profitability, sales, and costs
  • Responsible for weekly and monthly financial results
  • Responsible for all service contracts
  • Address Repair & Maintenance issues; reference budget accordingly and maintain up-to- date records
  • Ensure food and beverage inventories are being conducted weekly; costs are reported accurately; variances are analyzed and monitored
  • Review and adjust par levels seasonally, or as required
  • Ensure schedules are being costed out weekly, approved and posted by the deadline date; ensure total labour is in line with set budget
  • Review statements from vendors to ensure accuracy; follow up on invoicing errors and/or credits
  • Analyze P&L for discrepancies; compare expenses to budget; review and create action plans to maximize profitability

HR – Training & Development:

  • To ensure on-going training and development of managers and staff
  • To ensure all staff and managers are effective in their job roles
  • Ensure management schedule is consistent with business requirements and objectives are set
  • Approve new hires and ensure that they are trained and tested as per Shoeless Joe’s standard
  • To ensure that staff meetings are ongoing
  • To ensure staff performance reviews and one on ones are being conducted regularly
  • Conduct management performance reviews; minimum twice a year for each manager
  • Ensure approval of all terminations
  • Responsible for weekly management meetings and ongoing follow up
  • Responsible to inform management of weekly budgets, forecasts and actual results
  • To ensure communication method is in place for managers and being utilized (logbook, Shift Notes)

Marketing & Sales Building:

  • Marketing initiatives are planned with Marketing Support Team and executed as per pre-set objectives
  • Drive top line sales through target marketing
  • Execute chain wide promotions with 100% adherence
  • Ensure Local Store Marketing budget is utilized and documented appropriately; using available marketing tools and systems – LSM toolkit, Marketing Portal
  • Ensure community involvement through local business, schools and sporting community partnerships; build and maintain positive relationships
  • Maintain approved content on social media platforms – Instagram, Facebook, website etc…
  • Maintain restaurant atmosphere according to Shoeless Joe’s brand guidelines
  • All print material is approved by Shoeless Joe’s Support Centre
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Full Time
Kitchen Manager
London
As a Kitchen Manager for Shoeless Joe’s you believe that good is not good enough.
Full Time/Part Time
Server
London
We believe that good isn’t good enough. Competitiveness is in our nature and we are determined to be the best! BUT, we can’t do it alone.
Full Time/Part Time
Host
London
The Host is the first person our guests’ see and it is our first opportunity to greet them with a genuine welcome and enthusiastically invite them into a space where they can relax and be themselves.
Full Time/Part Time
Bartender
London
Our Bartenders are always ready for the “Big Game” and whatever that may mean to each of our Fans, because we love to celebrate all accomplishments - great and small!
Full Time/Part Time
Prep Cook
London
Our Culinary Team works together to serve up elevated comfort food for our hungry guests and since everyday is a Game Day around here, we need to be prepared.
Full Time/Part Time
Dishwasher
London
Our Dishwashers are responsible for keeping things moving
Full Time/Part Time
Line Cook
London
Our Culinary Team works together to serve up elevated comfort food for our hungry guests and since everyday is a Game Day around here, we need to be prepared.
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